Emergency Closures: How to Update Settings and inform Guests

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Emergency Closures: How to Update Settings and inform Guests

May 22 2026 10:41am • Est. Read Time: 3 MIN

In the case of an emergency, here are few helpful resources to help you close or adjust any upcoming shifts if needed.

In this article:

What do I do with my Existing Reservations?

If you have existing reservations, be sure to cancel them through the ResyOS App or ResyOS Dashboard.

Cancelling reservations through the ResyOS App

  1. In the ResyOS App, swipe left on the guest's name on your reservation list.
  2. Tap “Cancel”.
  3. Confirmation emails are automatically toggled on if a guest has an email on their Resy profile. If you don't want to send the email, tap on the green button next to the email to toggle off.
  4. Tap “Confirm Cancellation”.
  5. Inform your guest of the reason for cancellation by adding a “Quick Reply”, an option to save frequently used texts. For step-by-step instructions, click here.

Platform 360 customers can cancel reservations via the ResyOS Dashboard

  1. First, you'll log on to the Dashboard using Chrome.
  2. Click “Reports” from the left-hand menu options.
  3. Click the **"Reservations"**tab from the drop-down menu options.
  4. Click on the three dots next to each reservation name.
  5. Click “Cancel".
  6. Inform your guests of the cancellation reason by adding a “Quick Reply”, an option to save frequently used texts. For step-by-step instructions, click here.

Cancel a group of reservations at once

Contact the Resy Support team and we can cancel all reservations for your specified dates. This will send the standard cancellation email to guests to let them know about this cancellation. Entries are updated Monday-Friday by 5:00 pm EST. Submissions need to be received by 3:00 pm EST for same-day processing.

Cancel a group of reservations at one time using this form. *This can only be completed for two or more days of service, and they will be automatically canceled on your behalf. This process cannot be reversed. Reservations will need to be rebooked if canceled. Reservations can only be cancelled from today's date forward; we cannot back-date cancellations.

Adjust Online Availability

To prevent guests from booking future reservations on the days you're closing, you can close for a day from the ResyOS App, adjust some shifts for an extended period of time, or remove all online availability for an indefinite period of time.

Close for a day from the ResyOS App

  1. Tap the calendar icon in the upper-right corner.
  2. Tap and hold on the date you wish you close.
  3. Tap "Close Day".

Please note: Closing for a day will close all shifts for the day, not the entire booking window.

Adjust some shifts for an extended period of time

  1. First, you'll log on to the Dashboard using Chrome.
  2. Click **“Service”**from the left-hand menu options.
  3. Click **"Shift Settings"**from the drop-down menu options.
  4. Update the tables in your dining room that should not be available for bookings to walk-in. This will immediately remove booking availability for those tables.

Please note : You may have existing reservations assigned to those tables that needs to be re-assigned.

Remove all online availability for an indefinite period of time

  1. First, you'll log on to the Dashboard using Chrome.
  2. Click **“Service”**from the left-hand menu options.
  3. Click **"General Settings"**from the drop-down menu options.
  4. Update the booking window to “0” days. This will immediately remove online availability for all future days. Learn more about booking window here.

Inform Your Guests

Update your Resy Listing to communicate with guests that you are temporarily closed.

  1. First, you'll log on to the Dashboard using Chrome.
  2. Click **“Venue”**from the left-hand menu options.
  3. Click **"Profile"**from the drop-down menu options.
  4. Add any additional information. If you are removing what is currently listed, be sure to save the verbiage somewhere.

Use the Quick Replies feature to save frequently used text to send to all guests.

  1. In the ResyOS App, tap your restaurant's name in the top-left corner.
  2. Select “Settings” then “Quick Replies”.
  3. Fill in the blank field with your reply (e.g., We are shut down due to incoming hurricane).

See detailed explanation and step-by-step instructions here .

Platform 360 customers can customize their cancellation emails to communicate the reason for closure to guests. Email text may not include any content that can be considered promotional such as offers or other marketing messages.

  1. First, you'll log on to the Dashboard using Chrome.
  2. Click “Service" from the left-hand menu options.
  3. Click**“Communications”**from the drop-down menu options.
  4. Locate any of the email specific comms and you'll see separatetabstoedit the content for the confirmation, change, and cancellation emails.
  5. Once you're finished editing, click the “Preview” button to review your work.
  6. Click “Save Changes” to complete.

You can view detailed instructions here.

If you have any further questions, we're available via email at resysupport@resy.com or via Live Chat on the ResyOS App and Dashboard. Click here for more information on how to contact Resy Support.

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