About Resy

About & Help

Since its inception in 2014, Resy has created best-in-class software that powers dining experiences and connects restaurants to a network of engaged diners. Diners rely on Resy for intel and access to the most exciting restaurants, from neighborhood favorites to cult classics, just-opened hot spots, and everything in between.

For Diners: Resy is a consumer-facing reservation platform that powers dining across the globe. A destination for restaurant discovery, original content, and chef-driven culinary events, Resy is an essential resource for passionate diners. Explore the amazing world of restaurants in the Resy iOS app and at Resy.com.

For Businesses: Resy’s restaurant partners use Resy OS to run their businesses smarter and more efficiently. Resy OS takes into account pre, during and post service guest touchpoints to help operators deliver the best hospitality experience. Platform features include table management, wait list functionality, customized SMS text confirmations, guest feedback tools, reports and analytics, ticketing, and more. With the powerful backing of American Express, Resy’s hospitality-driven support team is committed to helping businesses thrive.

Reservation FAQ

Can you help with my reservation?

While we provide the technology for our partners, we cannot take any action on their behalf. If you have any questions or need help with your reservation, we recommend contacting the business directly. You can find their contact information on your reservation confirmation in your profile, or in your reservation confirmation email.

Do I have a confirmed reservation?

A confirmation email titled “Your reservation at [The Restaurant] is confirmed” is sent from noreply@resy.com for every reservation. You may also view upcoming reservations in the reservation tab of your Resy profile or through the Resy app.

Can I cancel my reservation?

The confirmation email for your reservation contains information specific to the cancellation policy for your booking; please review this policy for more information. These policies will determine if, when, and how a reservation may be canceled.

How can I see and manage my Notify requests?

Active Notify requests will be shown alongside your reservations via your Resy app or on Resy.com. You have the option to remove yourself from the Notify list.

Can I transfer my reservation?

Reservations cannot be transferred from one profile to another. At this time, you can add a note in the special request section, naming the guests that will be dining. Alternatively, you can use the invite feature to invite this guest to your reservation.

Why do I get charged when adding a credit card?

Adding a credit card may require a temporary verification charge to validate your account but will disappear after confirmation.

I have a question about my cancellation/prepaid fees?

Please contact the restaurant directly for any questions related to cancellation policies or fees. You can find their contact information on your reservation tab in your profile, or in your reservation confirmation email.

How do I request a refund?

All transactions are handled exclusively by our restaurant partners. If you have any questions about the associated fees and need to request a refund, please reach out to the restaurant directly.

Profile FAQ

How do I update my profile information:

You can change your name, phone number, and email address within the Resy app or on Resy.com (https://resy.com/) by visiting "Profile."

Steps from Resy.com:

  1. Open Resy.com and log in to your account by clicking on the Profile Icon on the upper right corner of the screen
  2. Click on "Profile" and you can adjust your name, email address, phone number, and bio
  3. Scroll down to Save

Steps in the Resy App:

  1. Open the Resy app and log in to your account
  2. Click on the “Account” icon on the lower right hand side of the screen
  3. Click the settings gear at the top right
  4. Click on Account
  5. Click Edit to update your phone number and/or email address

What happens when I delete my Resy account?

Deleting your account terminates your relationship with Resy. Here’s what that means:

Please note that:

I want to delete my Resy account.

You can delete your Resy account by following the below self-service steps:

  1. Log in to your Resy App account
  2. Click on the “Account” icon on the lower right-hand side of the screen
  3. Click the settings gear at the top right
  4. Click on “Account”, select "Delete Account” at the bottom of the page
  5. Read deletion prompt and confirm by clicking ‘Delete’

If you cannot login to your Resy account but wish to delete it, you may also request manual deletion by emailing help@resy.com with the subject “Delete Resy Account.”

Communications FAQ

I want to unsubscribe from emails

Transactional emails such as confirmation emails cannot be unsubscribed from; however, you can unsubscribe from the following by logging in on the Resy App or Resy.com:

Post-Dining Email / Marketing Email

Steps the Resy app:

  1. Open the Resy app and log into your account
  2. Click on the “Account” icon on the lower right of the screen
  3. Click the settings gear at the top right of the screen
  4. Click on communication
  5. Toggle off appropriate selection for post-dining or marketing emails

Steps from Resy.com:

  1. Open Resy.com and log in to your account by clicking on the Profile Icon on the upper right corner of the screen
  2. Click on Communication
  3. From here, you can select/unselect your preferred communication
  4. Scroll down to find the Save button

Notify Email

Steps on the Resy App:

  1. Open the Resy app and log in to your account.
  2. Under Recent Bookings, you will find your Notify List
  3. Tap the three dots beside the notification you no longer need and select “Remove”

Steps from Resy.com:

  1. Open Resy.com and log in to your account by clicking on the Profile Icon on the upper right corner of the screen
  2. Click on “Reservations & Notify”
  3. Under Upcoming Reservations, you will find your Notify List
  4. Tap the three dots beside the notification you no longer need and select Remove

The Resy Credit

What is The Resy Credit?

The Resy Credit is an embedded card benefit for eligible American Express Cards: Enrolled Card Members can earn statement credits, up to a certain amount, for eligible purchases made with their eligible card at U.S. Resy restaurants that accept American Express and are bookable on Resy.com or the Resy app.

We recommend visiting americanexpress.com or calling the number on the back of your card for more information.

Resy Pay FAQ

What is Resy Pay?

A form of payment guests can choose by scanning a QR code provided on the check or printed on a table card at one of the participating Resy restaurant partners.

Gift Card FAQ

Resy does not have gift cards available for purchase, but you are able to purchase a Resy-branded American Express card HERE and it can be used anywhere American Express is accepted.

For Customer Service, call 1-833-205-8622.

If you prefer to purchase a gift certificate for a specific venue, we recommend you contact the restaurant directly for further assistance

Global Dining Access FAQ

Global Dining Access provides eligible American Express Card Members with special access to some of the most sought-after restaurants across the US. Exclusive reservations, premium dining experiences, Priority Notify, and more, all from the Resy app and Resy.com. To take advantage of the program, an eligible American Express Card must be added to their Resy profile. A Card Member can also make Global Dining Access reservations with their American Express Concierge if they are an eligible Card Member, by calling the number on the back of their card. For more information on eligible cards, please visit Global Dining Access by Resy.