Resy Security Center

Best practices to help protect your Resy account.

Keep Your Account Safe

We’re working to keep your account safe, here’s what you can do to help.

How To Safeguard Your Resy Account:

1. Never provide your username or password to unauthorized users or third-party sites, including reservation brokers or third-party concierge services.
2. Choose a strong password that is unique to your account. We suggest including at least 8 characters and combining letters, numbers, and symbols.
3. Consider periodically updating your password.
4. Keep your contact information up to date so we can reach you if we notice suspicious activity.
5. Use the latest version of your web browser or phone app. Keeping web browsers and apps updated can help protect devices against vulnerabilities.

If you believe your account has been compromised, please report it.

Protect Against Scams

Scams targeting the hospitality industry are on the rise. We recommend closely protecting your personal information.

• If a restaurant calls claiming to require credit card or payment information (perhaps related to a deposit or refund) ask questions and consider hanging up and calling the venue back directly.
• Be wary of emails, phone calls, or text messages claiming to come from Resy that offer compensation or work arrangements. Resy will never proactively contact diners with job opportunities. These types of communications are often phishing scams unaffiliated with Resy that use our name to obtain personal information, potentially for financial gain.
• Resy takes these issues seriously and reports information to the appropriate authorities. If you believe your account has been compromised, please report it.

Stopping Bot & Broker Activity

Ensuring Direct Access to the Best Restaurants

• Resy is committed to ensuring direct access to the restaurants you love. We provide every guest with an equal opportunity to book directly with us, free from the disruptions caused by bots and third-party resellers.
• As part of this commitment, we support the New York Restaurant Reservation Anti-Piracy Bill, which intends to prevent unauthorized third parties from listing, promoting, advertising, or selling reservations without written consent from restaurants.
• We are dedicated to ensuring that every booking is authentic and that pricing, when applicable, accurately reflects the experience intended by our restaurant partners.
• We take action against reservation bots and third-party resellers so you can enjoy a trustworthy booking experience. Learn more below about how we’re enhancing your ability to book with confidence.

How We’re Combating Reservation Bots and Third-Party Resellers

Learn about the steps we’re taking to combat bots and brokers:

1. Enhancing the Verification Process

We’re improving our verification processes by implementing identity checks during booking and account creation, preventing fraudulent reservations proactively.

2. Monitoring and Adaptating

We continuously monitor and analyze booking activities to stay ahead of evolving behavior and adapt our strategies accordingly.

3. Investing in Advanced Detection Technology

We continuously invest in partnerships and detection models that analyze reservation patterns and behaviors to differentiate between genuine guests and reservation bots and brokers.

4. Maintaining a Zero-Tolerance Policy

When we identify behavior that violates the Resy Terms of Service, we disable user accounts and all associated reservations.

How the Use of Reservation Bots and Third-Party Marketplaces Impacts Restaurants

Using reservation bots and third-party marketplaces to purchase reservations can significantly harm restaurants. Here’s how:

1. Loss of Revenue

Many third-party marketplaces charge hefty fees and markups for reservations. When these reservations go unsold, restaurants are the ones who experience financial harm in the form of last-minute cancellations and no-shows. This can lead to decreased revenue and increased costs passed onto guests.

2. Artificial Booking Scarcity

When bots and brokers secure a large volume of reservations, genuine guests may find it difficult to book directly through the restaurant. This can lead to frustration, as diners may feel the only way to access a restaurant is through costly third-party marketplaces.

3. Impersonal Interaction

Direct reservations allow restaurants to build a personal connection with their guests, accommodate preferences, and offer a level of hospitality that is lost when a reservation is utilized by an unintended guest.

4. Data and Control Loss

When booking through a third-party platform, restaurants are unable to obtain accurate guest information and insights that could be used to enhance hospitality. Additionally, these platforms may exert control over the booking process, limiting the restaurant’s ability to manage its own reservations effectively.

5. Distorted Guest Experience

Customers paying a premium for reservations through third-party channels may have expectations that do not align with the actual dining experience or intended level of hospitality, leading to dissatisfaction, and potentially damaging the restaurant’s reputation.

Frequently Asked Questions

• What are reservation bots?

A reservation bot is an account created using a script or software, typically designed to automatically obtain reservations or tickets for experiences. These bots may secure large quantities of reservations in a short time, often to resell them on third-party marketplaces at inflated prices. Additionally, some third-party platforms that require access to your Resy credentials will deploy bots to secure a reservation on behalf of a legitimate user.

• What is a reservation broker?

A reservation broker is a user that secures a reservation intending to sell or transfer it to an unintended guest. Brokers typically operate by securing reservations and then reselling them to consumers at a markup on third-party marketplaces or via personal connections.

• What is a third-party marketplace?

A third-party marketplace is a platform or website used to facilitate the sale and transfer of a reservation to an unintended guest.

• How do you detect and prevent reservation bots?

We employ a combination of detection technologies and verification processes to identify, block, and deactivate users with suspicious activity.

• What happens if my account is flagged for using bots?

Resy has a zero-tolerance policy for bot use. Accounts with identified bot activity will be automatically terminated with all future reservations canceled immediately and no opportunity for reinstatement. Additionally, if you are an American Express Card Member, we reserve the right to terminate any and all American Express accounts linked to the behavior that violates our terms and conditions.

• Why was my account flagged?

Resy routinely executes security sweeps to identify suspicious behavior. If your account was flagged, an action or several actions were performed outside of Resy’s tolerance threshold for normal use.

• I had to late-cancel or no-show my reservation(s) for a legitimate reason is this why my account was flagged?

No. While we believe that it’s always important to notify the restaurant in advance if you are unable to attend your reservation, Resy analyzes unique patterns of actions and behaviors to distinguish between real users and reservation bots.

• I believe my account was compromised. What steps can I take?

If you believe your account was compromised or deactivated in error, you may request a review.

Our team will review your submission and provide a response as soon as we’re able.

• Can I trust that the reservations I make through your platform are genuine?

All reservations secured directly through Resy booking channels are genuine and secure for the intended user.

More questions? Feel free to reach out to our customer support team by emailing platformsecurity@resy.com