Galit • Chicago, IL

Know your guests to grow your business

Resy serves as the central hub for your guest data, bringing together preferences, spend, and visit history into clear, actionable insights. Build stronger relationships and personalize hospitality at scale.

Know your guests better

Access important insights at a glance, from dining history and preferences to allergies and anniversaries. Tag regulars and high-value guests, so your staff always know who’s walking through the door.

Streamline guest management

Consolidate guest data in one place in order to deliver consistent, informed hospitality across multiple venues.

Stay in touch and in the know

Set up automated confirmations, reminders, pre-visit questionnaires, and post-visit feedback with customizable messaging to suit your brand.

Personalize outreach

Send segmented messages—like birthday offers, thank-you notes, or invitations to exclusive experiences—to foster relationships with your guests.

Make more informed decisions

Track covers, turn times, sales, and prepayment to make decisions backed by data. Resy's high-level insights are yours to use however you'd like.

Guest data in the palm of your hands

Resy's partnership with Toast enables you to know your guests better than ever with access to dining history, preferences, and more—right at the table where relationships are made.

Tools to help you deliver smarter hospitality

Unified guest data

See unified guest profiles across different concepts.

Guest intel

Notes, tags, visit history, and spend. Your restaurant data will always belong to you.

Auto-tagging

Automatically identify VIPs, regulars, and special-occasion guests.

Customizable communication

Tailor confirmations, reminders, and other communications with guests.

Multi-location visibility

Easily access guest profiles across multiple venues.

Analytics & reports

Rely on actionable insights to help grow your business.

Schedule a demo today

Built for hospitality. Backed by American Express. See what you can do with Resy.

Frequently asked questions

What features are included in Resy's guest management tools, and how do they improve service?

Resy's restaurant CRM features display what guests ordered in the past, how often they visit, and any notes from previous experiences, while Resy POS integration shows how a meal unfolds throughout the dining experience. Private Guest Surveys capture direct feedback in one easily accessible place. Venues can use this data to help make practical service improvements by identifying customers who've ordered a specific item before and inviting them to events featuring those items, helping guests feel personally welcomed back.

How do Resy's guest management tools create opportunities for personalization and enhanced guest experiences?

With Resy's restaurant CRM system, businesses can understand what guests order and enjoy—from specific dishes and drinks to past add-ons or ingredient preferences—and use that data to help personalize future visits. Operators can review top-selling items weekly, study popular wine patterns, and access items that first-time visitors tend to order for optimized menu planning, purchasing, and pricing.

How do Resy's guest management tools help venues recognize repeat guests?

Resy's guest tracking tools can help venues recognize and greet familiar faces with little details that they'll appreciate. See how often repeat customers visited, review their notes and tags, and see their favorite drinks, seating preferences, or past celebrations. That context is available right in the guest profile, so your staff doesn't have to rely on memory or guesswork during a busy shift.

What information is included in Resy guest profiles?

Guest profiles can include visit history, spend patterns, preferences, notes, tags, and special occasions, giving teams meaningful context at a glance.

Can guest communication be automated?

Yes. Businesses can automate confirmations, reminders, follow-ups, and feedback messages while still customizing tone and content. Messages can be sent via email or SMS.