Global Dining Access: Cancellation Policy FAQs
Global Dining Access: Cancellation Policy FAQs
June 23 2023 9:58am • Est. Read Time: 2 MIN
Does the guest know about the cancellation policy?
The cancellation policy is tied to your reservation slots for Global Dining Access. The cancellation fee per person and cancellation timing will be listed online for Card Members to see and shared with American Express concierge to pass along to Card Members they are booking on behalf of.
Please note: Reservations with a cancellation fee require a Credit Card to secure the reservation.
Who charges the cancellation fee if a guest cancels in violation of the policy or no-shows on a reservation?
Resy will charge all eligible cancellation fee charges weekly. All cancellations that occur past the cancellation time set by the restaurant will be charged.
What does the restaurant do if they do not want the guest charged a fee?
The restaurant can contact Resy support via chat or email if they’d like to waive the fee for any reason.
How does the restaurant receive any funds collected by Resy from the cancellation fee?
Restaurants will receive a wire transfer once monthly of all cancellation fee charges collected. The disbursed amount will be the total charge minus the Credit Card Processing Fee.
Is Resy charging a fee for reservations from any previous software that supported American Express' GDC?
No, any previously booked reservations through American Express' previous software that have a cancellation fee associated cannot be enforced by Resy.
For additional resources for Global Dining Access venue, please check out these articles:
- How do I use the Resy Dashboard? (For Global Dining Access partners)
- How do I add Banking Information to my account? (For Global Dining Access partners)
- How do I block certain dates from being booked? (For Global Dining Access partners)
- How do I set up availability for Global Dining Access Reservations? (For Global Dining Access partners)
- How do I update my restaurant's information on my Resy.com page? (For Global Dining Access partners)
- How do I add new users? (For Global Dining Access partners)
- How do I receive and transfer Global Dining Access reservations to my books? (For Global Dining Access partners)
- How do I edit a table I have available for Global Dining Access for a single day or shift? (For Global Dining Access partners)
Still have questions?
We are here to help!
[Contact Us](mailto: resysupport@resy.com)